inTouch
Product priorities · Sprint H19 · 19 → 26 Oct

What we are working on.

Highest
HMD Lock phone

Activation flow (older-adult details, guardian email, consent, language, submit), status page (trial, subscribe, finished), subscription API, optional registration fields, reCaptcha, Swedish product & voice.

Highest
IMAD

Don't ask about already-known issues, change the questionnaire report question, add Spanish.

High
Prompt development

Reduce 'elderspeak', clunky Google-search reply flow, forbid the search function from looking up info about the callee, spell out phone numbers.

High
Conversation improvement

Demo call revision, reduce the number of questions Mary asks, inTouch French spelling.

High
Telnyx

New telephony provider integration for call delivery.

Medium
Backoffice

Phone number API, remove deprecated Flag/Task, transcript topics & hang-up columns, custom facility report templates.

Medium
R&D

Configurable secondary ASR language, async Google search, interruption recovery, turn yielding.

Low
Polish

Report translation & automated dispatch, Pan/Pani utterances, caregiver-name and gender-option fixes.

Low
Call Assessment (on stage)

Post-processing assessment, replace the call-quality score with a call assessment.

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